AppleUsed
Warranty
📅 2026-08-19 · AppleUsed

After-sales & Warranty

After-sales / warranty fulfilment on behalf of resellers: intake, diagnosis, repair or replacement, and return logistics.

After-sales & Warranty Fulfilment for Resellers

AppleUsed operates after-sales / warranty fulfilment on behalf of resellers: we handle post-sale device issues end to end — intake, diagnosis, repair or replacement, and return logistics. This lets resellers offer after-sales service without running their own workshop.

What We Handle

  • Intake — Receive and log the customer's device issue.
  • Diagnosis — Identify the fault against our inspection standard.
  • Repair or replacement — Volume repair capabilities: screen, battery, camera, charging port and board-level.
  • Return logistics — Get the resolved device back to your customer.

Quality Backing

Every device that passes through us is handled to the same standard as our wholesale stock: graded against the published scale, battery health recorded, and screened for iCloud/carrier/blacklist status. See our battery health guide for the thresholds we work to.

Specific warranty terms are agreed per agreement with each reseller. Contact our wholesale team to discuss your after-sales programme.

Frequently Asked Questions

Do you offer warranty on wholesale lots?−
After-sales / warranty fulfilment is operated on behalf of resellers under per-agreement terms. Contact our wholesale team to discuss your programme.
What does warranty fulfilment include?−
Intake, diagnosis, repair or replacement, and return logistics for post-sale device issues.
Can you repair devices for my customers?−
Yes — we provide volume repair: screen, battery, camera, charging port and board-level, for resellers without an in-house workshop.
How are repairs quality-checked?−
Repairs are handled to the same inspection standard as our wholesale stock, with battery health recorded and network status screened.
Do you handle return logistics?−
Yes — return logistics is part of our after-sales fulfilment service.
How do I set up an after-sales programme?−
Contact our wholesale team to discuss terms and volume.

Talk to our wholesale team

Get a graded-stock quote for your market — inspected pre-owned iPhones, 384-step QC, worldwide shipping.

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